Refund and Returns Policy

At Swingsaga, we are committed to ensuring your satisfaction with our exquisite macramé swings. To provide clarity and transparency, please review our refund, return, and exchange policy below.

1. Order Assurance

All orders placed with Swingsaga are considered final once confirmed. Orders cannot be cancelled, exchanged, or merged after confirmation, except as expressly permitted under this policy or applicable law.

As our products are handcrafted and made to order, we encourage customers to review their selections carefully before placing an order.

2. Collection-Wise Return and Refund Policy

Luxe and Statement Edit Collections

Products purchased from our Luxe and Statement Edit collections are eligible for return, but are strictly non-refundable.

• Return requests must be raised within 3 working days of receiving the order.
• Returns are subject to inspection and approval by Swingsaga.
• No monetary refunds will be issued for returned products. Any applicable resolution will be communicated by our customer support team.
• Products must be returned in their original condition, with all original packaging and accessories, where applicable.
• Customized or modified products, including products with changes to shape, size, colour, or design, are not eligible for return, except where required by applicable law.

To initiate a return request, please contact us at helloswingsaga@gmail.com within the specified timeframe.

Everyday Collection

Products purchased from our Everyday Collection are non-returnable and non-refundable.

Returns or refunds will not be accepted for change of mind, personal preferences, or other reasons, except in cases involving an incorrect or damaged product as addressed in this policy or where required by applicable law.

3. Incorrect Product Delivered

If you receive a product different from the one you ordered, please contact us promptly at helloswingsaga@gmail.com.

• Notify us within 3 working days of receiving the order.
• Include your order details, photographs, and any other information requested by our customer support team.
• The issue will be reviewed, and an appropriate resolution will be communicated.

4. Transit Damage and Exchange Policy

We take great care in packaging our products. However, damage may occasionally occur during transit.

To help us resolve such issues efficiently, we strongly recommend recording a video while unboxing your parcel.

If your macramé swing arrives damaged during transit:

• Record a clear unboxing video showing the package and the damaged product.
• Report the damage within 72 hours of receiving the parcel.
• Email the video, photographs, and order details to helloswingsaga@gmail.com.

After verification and approval, Swingsaga will arrange an exchange for the damaged product. The replacement is expected to be delivered within 7–10 working days, subject to product availability and logistics.

5. Customized and Modified Products

Products purchased through the Swingsaga website, our representatives, or any other sales channel that have been customized or modified in shape, size, colour, or design are not eligible for return or refund, except where required by applicable law.

Since customized products are handcrafted specifically to meet individual customer requirements and are not mass-produced, they cannot ordinarily be resold as standard products.

6. Handcrafted Orders and Unforeseen Delays

All Swingsaga products are handcrafted and made to order. Dispatch timelines may occasionally be affected by unforeseen circumstances, including heavy monsoon rainfall, natural calamities, extreme weather conditions, or transportation disruptions.

In such situations, dispatch may be delayed by a reasonable period. We will keep customers informed and make every reasonable effort to dispatch their orders as soon as possible.

Such unavoidable delays do not automatically qualify an order for cancellation, return, or refund, subject to applicable law.

7. Advance Payment and Cancellation Policy

All our swings are handcrafted and made to order.

Once an order has been placed, the advance or token payment has been made, and production has commenced, the advance or token amount is non-refundable, except where required by applicable law.

As each swing is made specifically for the customer's order, it may not be suitable for resale as a standard product. Therefore, cancellation requests after production has commenced will not ordinarily be accepted.

8. Return Processing and Customer Support

For eligible returns from the Luxe and Statement Edit collections, customers must contact us within the specified return window and obtain return instructions from our team.

Returned products may be inspected upon receipt. Return approval and any applicable resolution will be communicated after verification.

Please note: Eligibility for a return does not mean eligibility for a monetary refund. The Luxe and Statement Edit collections are returnable but non-refundable under this policy.

For assistance with returns, exchanges, incorrect products, or transit damage, please contact:

Email: helloswingsaga@gmail.com

At Swingsaga, we value your trust and support for handcrafted products. We strive to provide quality craftsmanship, transparent policies, and a smooth customer experience.