3-Day Money-Back Guarantee – Luxe & Statement Edit Collections

We believe that selecting your swing online requires trust and peace of mind. That's why Swingsaga offers a 3-Day Return Guarantee on eligible products from our Luxe and Statement Edit collections, subject to the terms below.

Change of Mind? We've Got You Covered!

If you are not completely satisfied with your eligible Luxe or Statement Edit swing within 3 days of delivery, you may request a return by emailing helloswingsaga@gmail.com within the return window.

Once your return request is approved, you may choose from the following options:

1. Self-Ship Return – 80% Refund

If your swing is unused, unaltered, in its original condition, and returned with its original packaging and accessories, where applicable:

• You will be eligible for a refund of 80% of the eligible product amount.

• You must arrange and pay for return shipping to our designated warehouse.

• We recommend using a tracked and insured shipping service.

• The returned product will be inspected before the refund is approved.

2. Assisted Return Pickup – 60% Refund

For customers who prefer a convenient return pickup, Swingsaga may arrange the return pickup, subject to service availability.

• You will be eligible for a refund of 60% of the eligible product amount.

• The remaining 40% will be deducted to cover return logistics and handling costs.

• The product must meet the applicable return-condition requirements and pass inspection.

Additional Terms and Conditions

1. Eligible Collections

This guarantee applies exclusively to eligible products purchased directly from Swingsaga's Luxe and Statement Edit collections. It does not apply to the Everyday Collection.

2. Everyday Collection

Products purchased from the Everyday Collection are non-returnable and non-refundable, except in cases involving incorrect or transit-damaged products as covered by our applicable policies or where required by law.

3. Customized Products

Customized or modified swings, including products made with changes to shape, size, colour, or design, are not eligible for return or refund under this guarantee, except where required by applicable law.

4. Return Request Deadline

Customers must email helloswingsaga@gmail.com within 3 working days of receiving the order to initiate a return. Requests submitted after this period may not be accepted, except where required by applicable law.

5. Product Condition

Returned products must be unused, unaltered, and in their original condition, with original packaging and accessories where applicable. Swingsaga reserves the right to inspect returned products before approving a return and calculating the applicable refund.

6. Refund Processing

Approved refunds will be processed within 7 business days of receiving and inspecting the returned product. The time taken for the amount to appear in the customer's account may depend on the payment provider or bank.

7. Shipping and Logistics Costs

For self-shipped returns, customers are responsible for return shipping costs. For assisted pickup returns, the 40% deduction described above applies to the eligible product amount. Any applicable deductions will be communicated during the return approval process.

8. Incorrect or Transit-Damaged Products

If a product arrives damaged during transit or differs from the product ordered, please contact helloswingsaga@gmail.com promptly. Transit damage should be reported within 72 hours of delivery, with an unboxing video and supporting photographs where available. Such cases will be handled under Swingsaga's applicable exchange and replacement policy rather than treated automatically as change-of-mind returns.

9. Promotional Offers

This guarantee applies to eligible purchases made directly through Swingsaga. Any restrictions relating to promotional offers or discounts will be disclosed at the time of purchase and will be subject to applicable law.

Why Don't We Offer a 100% Refund?

Handcrafted macramé swings are bulky products that require specialised packaging, handling, and transportation. Shipping and logistics costs incurred during delivery and returns may not be recoverable.

To help manage these costs while offering customers a return option, Swingsaga provides the two return choices outlined above: an 80% refund for self-shipped returns or a 60% refund for assisted pickup returns.

Need Help?

For return requests or questions about eligibility, please contact our customer support team:

Email: helloswingsaga@gmail.com

At Swingsaga, we value your trust and want you to shop with confidence. Our goal is to make your experience with our handcrafted Luxe and Statement Edit swings as transparent and convenient as possible.